Library System Coordinator at UMass Amherst – Amherst, MA

UMass Amherst, the Commonwealth’s flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

About UMass Amherst Libraries

UMass Amherst Libraries make up the largest publicly-supported research library in New England with more than eight million physical and digital items available to users. As a key partner in teaching, learning, and research at UMass Amherst and beyond, the Libraries foster a diverse, inclusive, and user-centered environment in which to engage with ideas and acquire the skills necessary for independent learning and critical thinking. We value collaborations and partnerships; diversity and inclusion; innovation and creativity; openness and transparency; and sustainability and stewardship.


Job Summary

Reporting to the Associate Dean of Library Technology and the Five Colleges Librarians Council through the Dean of Libraries, the Library System Coordinator position leads the management and ongoing utilization of the Five Colleges’ library software platform, related projects and auxiliary services.  Working with the UMass Amherst Libraries DRMS Unit and Systems & Library Technology Services Department staff, the primary library system contact(s) at each of the member libraries, the FOLIO Implementation Team, and the Five Colleges functional committees, the Coordinator facilitates communication and project efforts among the libraries and within the shared FOLIO system.  This includes maintaining common configuration tables, troubleshooting problem reports, writing custom reports, advising on workflow, coordinating software patches and upgrades, and providing training and documentation to library staff.  This position serves as the information conduit between the FOLIO community and the Five Colleges Libraries, including advocacy, possible enhancements, special LSP-related projects, and auxiliary services.  The incumbent is expected to maintain a broad and detailed mastery of FOLIO, interactions between FOLIO and other systems (including EBSCO Discovery), and other core applications while contributing to and advancing the collaborative vision of the Five Colleges Libraries


Essential Functions

  • Oversees ongoing implementation of the Five College Library system (FOLIO).  Working in consultation with the UMass Amherst Libraries DRMS Unit and Library Technology Services Department staff, the primary FOLIO contact(s) at each of the member libraries, the FOLIO Implementation Team and the other functional committees, formulates, disseminates, implements, administers and revises related policies and procedures as required.
  • Evaluates, recommends, and implements information technologies for continued improvement, maintenance, and administration of the FOLIO library system, related projects and auxiliary services, including:
    1. Working on special projects as necessary.
    2. Coordinates communication and efforts of the FOLIO implementation team and other committees dealing with the specific functional aspects of the consortial library system.
    3. Works collaboratively with the UMass Amherst Libraries DRMS Unit and Library Technology Services Department staff that provides software support for the Five Colleges library systems, related projects and auxiliary services.
    4. Maintain current knowledge of trends and best practices as they impact academic libraries.
    5. Participate in the Consortium’s assessment program by collecting, maintaining, and analyzing collection usage statistics for monthly reports as needed.  Ensure transparency in sharing collection assessment activities to support data-driven decisions.
    6. May be asked to represent the Five Colleges at appropriate, selected professional meetings and conferences.
    7. Serve on internal and Five College library committees as needed.


Other Functions

  • Demonstrate, foster and cultivate a positive, proactive internal and external customer service culture amongst staff and student staff.
  • Performs other related duties as required.
  • Works a schedule which includes some evening, weekend, and holiday hours.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in library sciences – or equivalent degree – from a program accredited by the American Library Association, or its appropriate equivalent in librarianship from another country.
  • Minimum of one (1) years of experience in a library or with a library software vendor.
  • Demonstrated understanding of MARC, other metadata formats and Unicode character encodings.
  • Demonstrated experience managing library systems.
  • Demonstrated experience with JSON and/or XML; Experience with JavaScript, Python, PERL and/or other languages.
  • Demonstrated ability to learn new technologies and stay current with technical developments.
  • Demonstrated ability to establish work priorities, set performance expectations, achieve goals, and direct work in a high-production, rapidly evolving setting.
  • Ability to respond effectively to changing needs and priorities showing initiative and flexibility.
  • Ability to contribute toward creating positive and respectful workplace defined by personal and professional competence, integrity and collaboration.
  • Strong service orientation and the ability to meet the public graciously and tactfully.  Strong customer service attitude and initiative.
  • Demonstrated ability to work creatively, collaboratively and effectively and to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the campus.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity and collaboration.
  • Record of developing and implementing new ideas in a complex, knowledge-creating organization.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not-yet-public university-related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosures to others.
  • Understanding, appreciation of and experience with the goals of higher education.
  • Understanding of library operations.
  • Ability to communicate and negotiate effectively with both library and vendor staff.
  • Ability to organize work, develop effective work processes, assess work priorities, and work independently.
  • Excellent analytical, trouble-shooting and problem-solving skills related to technical environment.
  • Excellent interpersonal skills, including the ability to foster a collegial work environment that encourages change and innovation; and the ability to interact effectively and work productively, collegially, cooperatively, and collaboratively with a variety of individuals and groups in a complex and rapidly changing environment.


Work Schedule

Monday – Friday Daytime hours

Salary Information

Librarian II or III

Librarian II salary floor is $60,500

Librarian III salary floor is 68,500.  Salary commensurate with experience.

Application Instructions:

Apply online at and submit a letter of application, resume, and contact information (phone and email) for three professional references by January 11, 2019 for priority consideration. Applications will be accepted until the position is filled.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.


Advertised: Eastern Standard Time
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